This is a true story. Only the names have been
changed to protect the not so innocent....
This exchange between a hotel customer and the hotel maids may even sound
reminiscent with some of the problems you've encountered in your business. The
following letters are taken from an actual incident between a London hotel and
one of its guests. The hotel ended up submitting the letters to the Sunday
paper.
Dear Maid,
Please do not leave any more of those little bars of soap in my bathroom
since I have brought my own bath-sized Dial. Please remove the six unopened
little bars from the shelf under the medicine chest and another three in the
shower soap dish. They are in my way.
Thank you,
S Berman
Dear Room 635,
I am not your regular maid. She will be back tomorrow,
Thursday, from her day off. I took the 3 hotel soaps out of the shower soap dish
as you requested.
The six bars on your shelf I took out of your way and
put on top of your Kleenex dispenser in case you should change your mind. This
leaves only the 3 bars I left today which my instructions from the management is
to leave 3 soaps daily. I hope this is satisfactory.
Kathy,
Relief Maid
Dear Maid - I hope you are my regular maid
Apparently Kathy did not tell you about my note to her concerning the little
bars of soap. When I got back to my room this evening I found you had added 3
little Camays to the shelf under my medicine cabinet. I am going to be here in
the hotel for two weeks and have brought my own bath-sized Dial so I won't need
those 6 little Camays which are on the shelf. They are in my way when shaving,
brushing teeth, etc. Please remove them.
S. Berman
Dear Mr. Berman,
My day off was last Wednesday, so the relief maid left
3 hotel soaps which we are instructed by the management. I took the 6 soaps
which were in your way on the shelf and put them in the soap dish where your
Dial was. I put the Dial in the medicine cabinet for your convenience. I didn't
remove the 3 complimentary soaps which are always placed inside the medicine
cabinet for all check-ins and which you did not object to when you checked in
last Monday. Please let me know if I can be of further assistance.
Your regular maid,
Dotty
Dear Mr. Berman,
The assistant manager, Mr. Kensedder, informed me this
morning that you called him last evening and said you were unhappy with your
maid service. I have assigned a new girl to your room. I hope you will accept my
apologies for any past inconvenience. If you have any further complaints, please
contact me so I can give it my personal attention. Call extension 1108 between
8AM and 5PM.
Elaine Carmen
Exec. Housekeeper
Dear Ms. Carmen,
It is impossible for me to contact you by phone since I leave the hotel for
business at 7:45AM and don't get back before 5:30 or 6PM. That's the reason I
called Mr. Kensedder last night. You were already off duty. I only asked Mr.
Kensedder if
he could do anything about those little bars of soap. The new maid you assigned
me must have thought I was a new check in today since she left another 3 bars of
hotel soap in my medicine cabinet along with her regular delivery of 3 bars on
the bathroom shelf. In just 5 days here, I have accumulated 24 little bars of
soap.
Why are you doing this to me?
S. Berman
Dear Mr. Berman,
Your maid, Kathy, has been instructed to stop
delivering soap to your room. and remove the extra soaps. If I can be of further
assistance, please call extension 1108 between 8AM and 5PM.
Thank you,
Elaine Carmen
Exec. Housekeeper
Dear Mr. Kensedder,
My bath sized Dial is missing. Every bar of soap was taken from my room
including my own bath-sized Dial. I came in last night and had to call the
bellhop to bring me 4 little Cashmere Bouquets.
S Berman
Dear Mr. Berman,
I have informed our housekeeper, Elaine Carmen, of your
soap problem. I cannot understand why there was no soap in
your room since our maids are instructed to leave 3 bars of soap each time they
service a room. The situation will be
rectified immediately. Please accept my apologies for the inconvenience.
Martin L Kensedder
Assistant Manager
Dear Mrs. Carmen,
Who the hell left 54 little bars of Camay in my room? I came in last night
and found 54 little bars of soap. I don't want 54 little bars of Camay. I want
my one damn bar of bath-sized Dial. Do you realize I have 54 little bars of soap
in here. All I want is my bath-sized Dial. Please give me back my bath-sized
Dial.
S. Berman
Dear Mr. Berman,
You complained of too much soap in your room so I had
them removed. Then you complained to Mr. Kensedder that all your soap was
missing so I personally returned them. The 24 Camays which had been taken and
the 3 Camays that you are supposed to receive daily. I don't know anything about
the 4 Cashmere Bouquets. Obviously, your maid Kathy, did not know that I had
returned your soaps so she also brought you 24 Camays plus the 3 daily Camays. I
don't know where you got the idea this hotel issues bath-sized Dial. I was able
to locate some bath-sized Ivory which I left in your room.
Elaine Carmen
Exec. Housekeeper
Dear Mrs. Carmen,
Just a short note to bring you up-to-date on my latest soap inventory.
On the shelf under medicine cabinet - 18 Camay in 4 stacks of 4 and 1 stack
of 2
On the Kleenex dispenser - 11 Camay in 2 stack of 4 and 1 stack of 3
On the bedroom dresser - 1 stack of 3 Cashmere Bouquet - 1 stack of 4 hotel
sized Ivory, and 8 Camay in 2 stacks of 4
Inside the medicine cabinet - 14 Camay in 3 stacks of 4 and 1 stack of 2
In the shower soap dish - 6 Camay, very moist
On the northeast corner of tub - 1 Cashmere Bouquet, slightly used
On the northeast corner of the tub - 6 Camays in 2 stacks of 3
Please ask Kathy when she services my room to make sure the stacks are neatly
piled and dusted. Also, please advise her that stacks of more than 4 have a
tendency to tip. May I suggest that my bedroom window sill is not in use and
will make an excellent spot for future soap deliveries. One more item, I have
purchased another bar of bath sized Dial which I am keeping in the hotel vault
in order to avoid future misunderstandings.
S Berman
